Refund and Return Policy

At BajaMate.com, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our policy below to understand your options for returns and refunds.

1. Returns

If you would like to return an item, please follow these guidelines:

• Eligibility: Returns are accepted within 30 days of purchase. Items must be in unused, original condition, with all tags and packaging intact.
• Non-Returnable Items: Certain items, such as custom orders, perishable goods, and gift cards, are non-returnable.
• Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required to process any return.

2. Return Process

To initiate a return, please contact our Customer Support team:

Email: info@bajamate.com Phone: (847) 281-5700

We will provide you with instructions on where to send your return item(s). Please note that you are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original payment method.
• Partial Refunds: In certain cases, only partial refunds are granted (e.g., items not in their original condition or damaged due to handling by the customer).

4. Exchanges

If you wish to exchange an item, please contact us to ensure your preferred item is in stock. Once we receive your returned item, we will send out the replacement. Please note that exchanges are subject to availability and are processed within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Contact your bank or credit card company, as there may be a processing delay.
• If you still have not received your refund, please contact our Customer Support team for assistance.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost.

7. Changes to This Policy

We may update our Returns and Refunds Policy from time to time. Please review this page periodically for any changes. Your continued use of BajaMate.com constitutes acceptance of the current policy. Thank you for choosing BajaMate! We appreciate your trust and are here to ensure your satisfaction with every purchase.