Your Privacy at BajaMate

BajaMate LLC operates bajamate.com and the related online store, product pages, customer-support tools, and services described in this Privacy Policy (collectively, the “Services”). This policy explains how we collect, use, disclose, and protect personal information when you browse our website, create an account, request support, join a mailing list, or purchase BajaMate products.

By using the Services, you acknowledge that you have reviewed this Privacy Policy. This policy applies to information collected through the BajaMate website and related communications. It does not govern the independent privacy practices of third-party websites, payment providers, shipping carriers, or other services that maintain their own privacy notices.

Information We Collect

The information we collect depends on how you interact with BajaMate. It may include:

• Contact and delivery information. Your name, email address, telephone number, billing address, shipping address, and other information needed to communicate with you or deliver an order.
• Order and transaction information. Products viewed or purchased, cart activity, order history, returns, exchanges, cancellations, discounts, shipping details, and payment status.
• Payment information. Payment details needed to complete a transaction. Payment information may be collected and processed by our payment-service providers, subject to their own terms and privacy notices.
• Account information. Login credentials, saved addresses, preferences, account settings, and information associated with your BajaMate customer account.
• Customer-support information. Messages, photographs, product measurements, installation details, warranty information, and other content you provide when requesting compatibility, installation, order, or product support.
• Device and website-use information. Internet Protocol address, browser type, device type, operating system, referring pages, pages viewed, approximate location, and information about how you interact with the Services.
• Marketing preferences. Email or text-message subscription status, communication preferences, and interactions with promotional messages where those features are offered.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, submit a form, contact us, request product support, or otherwise provide information to BajaMate.
• Automatically through cookies, pixels, server logs, analytics tools, and similar technologies when you visit or use the website.
• From service providers that help us operate our store, process payments, fulfill orders, provide analytics, manage communications, prevent fraud, or support the Services.
• From business partners or public sources when permitted by law and relevant to our business relationship with you.

How We Use Personal Information

We may use personal information to:

• Process payments, fulfill and ship orders, provide receipts, and manage returns, exchanges, refunds, and cancellations.
• Create and administer customer accounts, remember preferences, and provide features such as saved carts or wishlists where available.
• Respond to product questions, compatibility requests, installation inquiries, warranty claims, and customer-support messages.
• Maintain, troubleshoot, secure, and improve the BajaMate website, store, products, and customer experience.
• Detect, investigate, and prevent fraud, abuse, unauthorized transactions, security incidents, and other unlawful activity.
• Send order-related and service-related communications.
• Send marketing or promotional communications when permitted by law. You may unsubscribe from promotional email at any time using the link provided in the message. Where text messaging is offered, you may opt out by replying STOP.
• Comply with legal obligations, enforce our terms and policies, protect our rights, and respond to lawful requests from courts, regulators, or law enforcement.

Cookies, Analytics, and Advertising

BajaMate and our service providers may use cookies and similar technologies to keep the website functioning, remember preferences, understand website traffic, measure performance, prevent fraud, and support marketing.

Some analytics, social-media, or advertising partners may collect information about your browser, device, and online activity. Depending on your location and applicable law, certain disclosures for targeted advertising may be considered a “sale” or “sharing” of personal information even when no money is exchanged.

You can control many cookies through your browser settings and any privacy or cookie controls made available on the website. Disabling certain cookies may affect website functionality.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate the Services, complete transactions, protect BajaMate, or comply with law. This may include disclosure to:

• Website and technology providers that support WordPress, WooCommerce, hosting, security, analytics, cloud storage, email, and customer service.
• Payment providers and financial institutions that process transactions, verify payments, or prevent fraud.
• Fulfillment, freight, and shipping providers that prepare, transport, track, or deliver orders.
• Professional advisers and service providers such as accountants, attorneys, insurers, consultants, and vendors working on our behalf.
• Marketing, analytics, and advertising partners that help us measure website performance, communicate with customers, or promote BajaMate products, subject to applicable law and your available choices.
• Government authorities or other parties when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, property, customers, or the public.
• A successor or transaction partner in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

We may also disclose information when you direct us to do so or provide your consent.

WordPress, WooCommerce, and Other Providers

Our online store is built with WordPress and WooCommerce. These systems help us manage products, customer accounts, carts, orders, and related store functions. We may also use compatible extensions and third-party services for payments, shipping, analytics, security, communications, and website performance.

Some providers process information only on our behalf, while others may act as independent businesses with their own privacy obligations. Their handling of information may be governed by their own privacy policies and terms.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing the Services, maintaining business and tax records, managing warranties, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, storage system, or security measure can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential. Please contact us promptly if you believe your BajaMate account or personal information has been accessed without authorization.

Your Privacy Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information. You may also have the right to object to or restrict certain processing or to opt out of certain targeted advertising, sale, or sharing activities.

• Access or know. Request information about the personal information we maintain about you.
• Correct. Request correction of inaccurate personal information.
• Delete. Request deletion of personal information, subject to legal and operational exceptions.
• Portability. Request a copy of certain personal information in a portable format where required by law.
• Opt out. Opt out of promotional communications and, where applicable, certain targeted advertising, sale, or sharing of personal information.
• Appeal. Appeal a decision regarding a privacy request where applicable law provides that right.

To submit a privacy request, contact us at info@bajamate.com. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

We will not discriminate against you for exercising a privacy right provided by applicable law.

Children’s Privacy

The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to BajaMate, please contact us so we can review and address the request.

International Visitors

BajaMate is based in the United States. If you access the Services from another country, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

Where required, we rely on legally recognized safeguards for international transfers of personal information.

Third-Party Links

The Services may contain links to websites, social-media platforms, payment services, or other resources operated by third parties. BajaMate does not control those services and is not responsible for their privacy, security, content, or data practices. Review the privacy notice of any third-party service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, technology, legal obligations, or privacy practices. When we make changes, we will post the revised policy and update the effective date shown above.

Contact BajaMate

Questions about this Privacy Policy or BajaMate’s privacy practices may be directed to:

BajaMate LLC
3235 North Arizona Avenue Unit 1
Chandler, Arizona 85225
United States
info@bajamate.com