The Baja Shelf Umbrella Adapter by BajaMate transforms outdoor living and adds anchored shade to your pool’s Baja shelf or deck.
At BajaMate, we want you to be fully satisfied with every purchase. This page explains how the BajaMate Refund Policy works for returns, exchanges, and refunds made through bajamate.com.
We review requests on a case-by-case basis to be fair and fast. To qualify, request approval within 5 days of purchase and obtain an RMA# before shipping anything back. Items must be unused, in original packaging, and include all accessories. Unauthorized returns will be refused.
Email info@bajamate.com or call (480) 500-7040 with your order number, item, and reason. We’ll reply with your RMA#, instructions, and the correct return address.
Exchanges
Want to swap for a different model? Contact us first to confirm availability. After your return is received, we’ll ship the replacement—exchanges typically process in 7–10 business days, subject to stock.
To minimize returns and streamline your experience, review the size guide, explore our Shop, or contact us for personalized help. We’re happy to assist before you order.
We may update the BajaMate Refund Policy from time to time. Please check this page for the latest version; your continued use of bajamate.com indicates acceptance of current terms.
BajaMate
3215 N. Arizona Ave., Chandler, AZ 85225
info@bajamate.com • (480) 500-7040
If something arrives damaged or defective, contact us right away — we’ve got you covered. Under the BajaMate Refund & Return Policy, we’ll verify the issue and arrange a replacement or refund at no cost to you. Our goal is to make sure your Baja shelf setup looks and performs exactly as it should, without the hassle or delay.
Don’t worry — we won’t throw you in the deep end (Baja shelf joke). If you purchased a BajaMate aluminum adapter but later discovered your setup really calls for stainless steel, or another model better suited for full-time water use, we can help. Our team reviews each case individually to find the best fit under the BajaMate Refund & Return Policy. In most cases, lightly used items can be evaluated for partial credit or an exchange once inspected and approved — because the right material makes all the difference in long-term performance.
Once your return arrives and passes inspection, we’ll notify you of approval. Approved refunds are issued to the original payment method within 7–10 business days. Partial refunds may apply if an item shows wear, is missing parts, or isn’t in original condition.
Yes — we understand it happens! If you ordered the wrong BajaMate adapter type (for example, aluminum instead of stainless steel), contact us within 5 days of delivery. Our team will review your order and help arrange an exchange or partial credit under the BajaMate Refund & Return Policy.
Custom-built products and heavily used items are non-returnable. However, lightly used or incorrectly ordered components (such as the wrong sleeve depth) may qualify for review and partial credit once inspected.
Our aluminum adapters are ideal for partial-water or deck applications — lightweight, corrosion-resistant, and easy to move. The 316 stainless steel versions are designed for full-time, in-water use and offer superior protection against salt, chlorine, and heat.
Yes — unless the return is due to a manufacturing defect or order error, customers are responsible for return shipping costs. Once approved, we’ll provide the correct return address and RMA number.
Once your return is received and inspected, approved refunds are processed within 7–10 business days and credited to your original payment method.
The BajaMate Baja Shelf Umbrella Adapter is engineered for nearly 100% Baja shelf compatibility, fitting virtually every standard pool-builder sleeve used in Baja shelves, tanning ledges, and sun shelves over the past two decades. The only sleeves that occasionally pose a challenge are those that have been crushed, compressed, or warped over time. To overcome this, BajaMate uses a tapered precision pin and adjustable base system—a design that eliminates the need for a full-length drop-in sleeve while maintaining a snug, stable fit. This innovation allows the adapter to self-center and lock securely, even in slightly deformed sleeves, giving you near-universal fit and dependable in-pool umbrella stability.
For severely damaged sleeves, BajaMate also offers replacement sleeves in marine-grade aluminum or stainless steel, ensuring a perfect match and long-term durability for your pool umbrella system.
