BajaMate Warranty & Privacy Policy (2-Year)
This page explains BajaMate’s warranty, privacy practices, and data protection standards for our pool products. You’ll find coverage terms for aluminum (occasional water contact) and 316 stainless (full-time submersion), along with how we collect, use, and safeguard your information.
Effective Date: January 1, 2024
Summary of BajaMate Warranty
Our warranty offers a 2-Year 100% replacement for manufacturer defects when products are installed and used as intended. Aluminum adapters and pins are designed for short-term, occasional water exposure; do not leave them submerged for more than 3–4 consecutive days. For full-time, in-water use, choose 316 stainless components, which are engineered for continuous submersion in properly balanced salt or chlorinated pools.
Coverage Highlights
- Aluminum: portable and water-resistant; remove and rinse after use, especially post-shock.
- 316 Stainless: marine-grade durability for continuous submersion with balanced chemistry.
- Exclusions: misuse, chemical overdosing, unbalanced pH/alkalinity, or improper installation.
Warranty claims may require photos, proof of purchase, and, if requested, product return for evaluation. For help, contact info@bajamate.com.
Privacy Policy
We collect only the information needed to process orders, provide support, and improve site performance. Typical data includes name, contact details, shipping address, and limited technical data (e.g., IP, browser). Payment details are handled by secure gateways; we do not store full card numbers.
Cookies & Preferences
- Cookies keep you logged in, remember your cart, and save basic preferences.
- You can control cookie settings in your browser at any time.
Your Rights
- Request a copy of your personal data or ask for deletion (subject to legal retention).
- Contact us at info@bajamate.com for privacy requests.
Data Protection
We apply layered security controls to protect customer information throughout checkout and account management. Access to personal data is limited to authorized personnel, and key systems use encryption in transit. For general best-practice guidance, see the FTC Privacy & Security resources.
- Encryption on checkout and account pages.
- Principle of least privilege for internal access.
- Vendor security reviews prior to integration.
- Retention: order/account data kept up to 7 years for tax and warranty records.
Orders, Shipping & Returns
Orders & Pricing
- Orders may be accepted, refused, or canceled at our discretion.
- Prices and availability may change without notice; taxes and shipping are calculated at checkout.
Shipping & Risk of Loss
- Orders ship via standard carriers with tracking when available.
- Risk of loss transfers when the carrier accepts the shipment; inspect deliveries within 48 hours.
Returns & Exchanges
- Eligible items may be returned within 14 days in unused condition with original packaging.
- Installed sleeves or custom parts may be non-returnable.
- Request an RMA at info@bajamate.com before returning any item.
Intellectual Property & Acceptable Use
All site content, images, and product designs are owned by BajaMate or its licensors. Do not copy or reproduce content without written permission, and do not upload malicious code or disrupt services.
Disclaimers & Governing Law
Products and services are provided “as is” to the maximum extent permitted by law. BajaMate is not liable for indirect or consequential damages. These terms are governed by U.S. law and the state in which BajaMate is organized.
Contact
Questions about this page or a warranty request?
Email: info@bajamate.com
Website: https://bajamate.com/
