BajaMate Two-Year Limited Warranty

What This Limited Warranty Covers.

BajaMate warrants to the original purchaser that covered BajaMate products will be free from defects in materials and workmanship for two years from the original purchase date when the products are properly selected, installed, used, maintained, and stored in accordance with BajaMate instructions.

This warranty applies only to products purchased directly from BajaMate or from an authorized BajaMate dealer or distributor. Proof of purchase may be required.

Products Included in This Warranty.

Unless a product page or written product document states otherwise, this limited warranty applies to BajaMate-branded sleeves, adapters, tabletops, structural accessories, and related components.

Umbrellas, solar equipment, fabric, electronics, motors, batteries, lighting components, and products manufactured by third parties may be subject to separate warranty terms or the original manufacturer’s warranty.

Custom-made products remain covered against qualifying defects in materials and workmanship, but custom dimensions, finishes, colors, configurations, or customer-approved specifications are not considered defects.

Select the Right Material for the Installation.

BajaMate stainless steel and aluminum products are designed for different installation environments. Using a product outside its intended environment may cause corrosion, finish damage, staining, or premature deterioration that is not covered by this warranty.

What This Warranty Does Not Cover.

This limited warranty does not cover damage, deterioration, or product failure resulting from:

• Improper product selection, installation, assembly, anchoring, grounding, bonding, modification, repair, or maintenance.
• Permanent underwater use of aluminum components or extended water exposure inconsistent with BajaMate instructions.
• Unbalanced or improperly maintained pool chemistry, including damage associated with shock treatment or excessive sanitizer, salt, acidity, or alkalinity.
• Galvanic corrosion, stray electrical current, contact with incompatible metals, or failure to follow applicable grounding or bonding requirements.
• Wind, storms, flooding, freezing, fire, impact, accidents, abuse, misuse, neglect, vandalism, or other external events.
• Leaving umbrellas open or installed during unsafe wind or severe weather conditions.
• Normal wear, scratches, fading, staining, discoloration, oxidation, water spots, surface deposits, or other cosmetic changes that do not impair normal function.
• Commercial use, rental use, or applications involving loads, accessories, or operating conditions not approved for the product.
• Labor, demolition, concrete work, deck repair, pool repair, landscaping, removal, reinstallation, or other incidental service costs.
• Shipping damage not reported promptly or damage occurring after delivery.

How to Submit a Warranty Claim.

1. Contact BajaMate at info@bajamate.com or call 480-500-7040 .
2. Provide your name, order number, purchase date, product name, installation location, and a clear description of the issue.
3. Include clear photographs or video showing the complete product, the affected area, the installation, and any relevant pool or environmental conditions.
4. Provide water-chemistry records, installer information, or other supporting documentation when reasonably requested.
5. Do not return the product until BajaMate provides written instructions and, when required, a return authorization number.

BajaMate may require inspection of the product or return of the affected component before determining whether the claim is covered.

Repair or Replacement of Covered Products.

If BajaMate determines that a product contains a covered defect, BajaMate will, at its option, repair the product, replace the defective component, or replace the product with the same or a reasonably comparable product.

Replacement products or components may differ in color, finish, design, dimensions, or availability when the original item has been revised or discontinued.

Warranty service does not restart or extend the original two-year warranty period. A repaired or replacement product remains covered only for the balance of the original warranty period, unless applicable law requires otherwise.

Rights That May Vary by State.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

To the extent permitted by law, any implied warranties are limited in duration to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

To the extent permitted by law, BajaMate is not responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not apply to you.

Limited Warranty Questions.

Contact BajaMate.

Contact BajaMate for warranty assistance, product-care questions, material-selection guidance, or help determining whether a product is appropriate for a specific installation.