Refund & Return Policy

What May Be Returned.

A return request must be submitted within five days of delivery. All returns require advance approval and a BajaMate Return Merchandise Authorization number before the product is shipped back.

• Products must be unused and returned in their original packaging.
• All accessories, components, instructions, tools, and included items must be returned.
• Products must be free from installation marks, damage, wear, chemical exposure, or other signs of use.
• Custom-made products and gift cards are not eligible for return.

Return Costs and Restocking.

Approved returns are subject to a 35% restocking fee. The fee helps cover inspection, processing, repackaging, payment costs, and the reduced resale value of returned merchandise.

• Customers are responsible for return shipping unless the return results from a BajaMate shipping error or confirmed product defect.
• Return shipments should be insured for the full product value.
• Customers are responsible for loss or damage occurring while the return shipment is in transit.
• Original shipping charges are not refundable unless required because of a BajaMate error or confirmed defect.

How to Request an RMA.

1. Email info@bajamate.com or call 480-500-7040 .
2. Provide your order number, the product being returned, and the reason for the request.
3. Wait for BajaMate to provide an RMA number, packing instructions, and the correct return address.
4. Package the product securely and clearly include the RMA number with the shipment.
5. Ship the package using a trackable and insured carrier and retain the tracking information.

Choosing a Different Product.

Contact BajaMate before returning a product for exchange. Availability must be confirmed before an exchange can be approved.

After the returned product is received and inspected, an approved replacement will generally ship within seven to ten business days. Timing may be longer when the replacement product is backordered, custom-made, or unavailable.

Any price difference, additional shipping charge, or applicable restocking fee must be paid before the replacement is shipped.

Items That Arrive Damaged or Defective.

Inspect your order promptly after delivery. If an item arrives damaged, incomplete, or appears to contain a manufacturing defect, contact BajaMate as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and visible damage. BajaMate may request additional information before approving a replacement or refund.

Used Items Are Reviewed Individually.

Installed or used products are generally not eligible for a standard return. In limited circumstances, BajaMate may consider a lightly used product for partial credit or exchange after inspection.

Approval is not guaranteed and may depend on product condition, installation history, water exposure, finish condition, missing components, current demand, and resale value.

Contact BajaMate before attempting to return any used product.

Inspection and Refund Timing.

Returned products are inspected after arrival. Approved refunds are issued to the original payment method, generally within seven to ten business days after inspection is completed.

The final refund amount may be reduced by the 35% restocking fee, nonrefundable shipping charges, missing components, damage, excessive wear, or other reductions in product value.

Your bank or card issuer may require additional time to post the refund after BajaMate submits it.

Refund and Return Questions.

Questions Before You Order?

Choosing the correct sleeve, adapter, material, height, or accessory before purchasing can help prevent unnecessary returns. Contact BajaMate for product-selection and compatibility assistance.