BajaMate Privacy Policy

When This Policy Applies.

This Privacy Policy applies to personal information collected through bajamate.com, BajaMate customer-service communications, order and warranty interactions, dealer or installer inquiries, and other direct interactions with BajaMate.

This policy does not control the independent privacy practices of third-party websites, payment providers, shipping carriers, social-media platforms, or other services that operate under their own privacy notices.

Information You Provide and Information Collected Automatically.

The information BajaMate receives depends on how you use the website and interact with us.

Why BajaMate Uses Personal Information.

BajaMate may use personal information for purposes including:

• Processing payments, orders, deliveries, returns, exchanges, refunds, warranty claims, and related transactions.
• Creating and maintaining customer, dealer, distributor, or installer accounts.
• Answering product questions and providing compatibility, installation, ordering, and customer-service assistance.
• Sending transactional communications such as order confirmations, shipping updates, account notices, and service-related messages.
• Sending promotional communications when permitted and providing a method to unsubscribe from marketing emails.
• Operating, measuring, securing, troubleshooting, and improving the website, checkout, product pages, and customer experience.
• Preventing fraud, misuse, unauthorized transactions, security incidents, and violations of BajaMate policies.
• Maintaining business records and complying with tax, accounting, legal, regulatory, insurance, and dispute-resolution obligations.

When Information May Be Disclosed.

BajaMate may provide information to companies that perform services on our behalf or help operate the business. The information provided should be limited to what is reasonably necessary for the applicable service.

• Website hosting, ecommerce, cloud-storage, security, backup, and technology-service providers.
• Payment processors, fraud-prevention providers, banks, and transaction-service providers.
• Shipping carriers, fulfillment providers, manufacturers, suppliers, dealers, and installers when needed to complete an order or service request.
• Email, customer-support, analytics, advertising, and website performance providers.
• Accountants, insurers, attorneys, consultants, government authorities, courts, and law-enforcement agencies when reasonably necessary or legally required.
• A purchaser, successor, or adviser involved in a potential or completed merger, acquisition, financing, sale, reorganization, or transfer of business assets.

BajaMate may also disclose information when necessary to protect the rights, safety, property, and security of BajaMate, its customers, or others; investigate fraud or misuse; enforce agreements; or comply with applicable law.

How the Website Remembers and Measures Activity.

BajaMate and its service providers may use cookies, pixels, local storage, tags, and similar technologies to operate the website, maintain shopping-cart activity, remember preferences, measure performance, understand traffic, detect misuse, and support advertising or marketing activities.

Types of cookies may include:

• Essential cookies: support navigation, checkout, security, account access, and shopping-cart functions.
• Preference cookies: remember choices and improve convenience during later visits.
• Analytics cookies: help understand how visitors use the website and where improvements may be needed.
• Advertising cookies: may measure campaigns or support more relevant advertising, when those services are used.

Browser settings may allow you to block or delete cookies. Disabling essential cookies may prevent parts of the store, account area, cart, or checkout from working properly.

How Long Information Is Kept and Protected.

BajaMate retains personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on the nature of the information, the customer relationship, warranty and support needs, tax and accounting requirements, legal obligations, fraud prevention, and dispute resolution.

BajaMate uses reasonable administrative, technical, and physical measures intended to protect personal information. No website, network, transmission method, or storage system can be guaranteed to be completely secure.

If BajaMate identifies a security incident involving personal information, we will investigate and provide notices when required by applicable law.

Your Requests and Communication Preferences.

Depending on where you live and subject to applicable law, you may be able to request access to, correction of, or deletion of certain personal information associated with you.

BajaMate may need to verify your identity before completing a request. Some information may be retained when reasonably necessary to complete transactions, maintain warranty or tax records, prevent fraud, resolve disputes, exercise legal rights, or satisfy other legal obligations.

• To stop promotional email, use the unsubscribe link included in the message or contact BajaMate.
• Transactional messages concerning purchases, accounts, warranties, security, or customer service may still be sent.
• Account information may generally be reviewed or updated through the account area or by contacting customer support.
• Privacy requests may be submitted using the contact information below.

This Website Is Not Directed to Children.

BajaMate products and services are intended for adults. The website is not directed to children under 13, and BajaMate does not knowingly request personal information directly from children under 13.

A parent or guardian who believes a child has provided personal information may contact BajaMate to request review and deletion where appropriate.

Links and Third-Party Services.

The website may link to or interact with third-party services such as payment providers, shipping carriers, social networks, mapping services, video platforms, financing providers, or other websites.

Those services may collect information independently and are governed by their own privacy policies. BajaMate does not control the privacy practices of independent third parties.

Updates to This Privacy Policy.

BajaMate may update this Privacy Policy to reflect changes in the website, business operations, technology, service providers, or legal requirements.

The revised policy will be posted on this page with an updated revision date. Material changes may also be communicated through the website, email, account notice, or another reasonable method when appropriate.

Privacy Questions.

Contact BajaMate About Privacy.

Contact BajaMate to ask a privacy question, update account information, change communication preferences, or submit a request concerning your personal information.